We collect information in two ways:
i. Information you give us
You may provide us with information by completing forms on our website or by contacting us via email, telephone or in writing. You may also have made a payment on the website. Please note that we do not capture or store your full card details: payment is handled by our payment service providers, Stripe. (You can find out more about Stripe’s policies here.) We also collect information from you when you voluntarily provide feedback and or reviews of our service and accommodation.
ii. Information we collect from you
When you visit our website we collect information about usage via cookies. We track user and traffic patterns to help inform us about the design and functionality of our website. We do not collect personal information via cookies.
We use your information to help us complete your booking, to manage customer service queries and to help us provide details or information you may have requested. We’ll use your personal data only on relevant lawful grounds as permitted by the General Data Protection Regulation (GDPR), DataProtection Act, and Privacy and Electronic Communication Regulation(PECR).
We take the security of all personally identifiable information associated with our customers and prospective customers very seriously. We have security measures to try to protect against the loss or misuse of data under our control, and only authorised personnel have access to customer information.
We do not share your information with any third party. You are providing information to Beacon Park Cottages, and that’s where it stays.
In accordance with the Children’s Online Privacy Protection Act (COPPA), we will never knowingly request personally identifiable data from anyone under the age of 13 without requesting parental consent.