Privacy Policy

1. Privacy Policy

This Privacy Policy explains how we (Beacon Park Cottages) collect, use, share and protect your personal data. We are responsible for the collection and proper management of any personal information you submit. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Policy. Beacon Park Cottages, and all websites and material operated and/or produced in relation to it, are owned and maintained by Beacon Park Cottages, Llanfoist Wharf, Church Lane, Abergavenny, Monmouthshire, NP7 9NG, UK.

2. What information do we collect?

If you choose to book a holiday with Beacon Park Cottages, or enquire about a potential booking, we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, payment details, information about people travelling with you, information about your booking and any additional information we may need to help meet your specific requirements. We also collect website usage information and do this using cookies. For further information about cookies and how we use them please see our Cookie Policy.

3. How do we collect the information?

We collect information in two ways:

i. Information you give us
You may provide us with information by completing forms on our website or by contacting us via email, telephone or in writing. You may also have made a payment on the website. Please note that we do not capture or store your full card details: payment is handled by our payment service providers, Stripe. (You can find out more about Stripe’s policies here.) We also collect information from you when you voluntarily provide feedback and or reviews of our service and accommodation.

ii.  Information we collect from you
When you visit our website we collect information about usage via cookies. We track user and traffic patterns to help inform us about the design and functionality of our website. We do not collect personal information via cookies.

4. How do we use the information?

We use your information to help us complete your booking, to manage customer service queries and to help us provide details or information you may have requested. We’ll use your personal data only on relevant lawful grounds as permitted by the General Data Protection Regulation (GDPR), DataProtection Act, and Privacy and Electronic Communication Regulation(PECR).  

5. How do we safeguard the information?

We take the security of all personally identifiable information associated with our customers and prospective customers very seriously. We have security measures to try to protect against the loss or misuse of data under our control, and only authorised personnel have access to customer information.

6. Who do we share your information with?

We do not share your information with any third party. You are providing information to Beacon Park Cottages, and that’s where it stays.

7. How can you access or correct your information?

You can contact us if you have any questions about our Privacy Policy or information we hold about you. If you are dissatisfied with our handling of any issue related to data protection you also have the right to raise concerns with the UK Information Commissioner’s Office.

8. Other websites

Our Privacy Policy applies only to our website and the information collected and used by Beacon Park Cottages. If you follow links from our website to other websites, you need to read their privacy policy before submitting any personal data.

9. Children

In accordance with the Children’s Online Privacy Protection Act (COPPA), we will never knowingly request personally identifiable data from anyone under the age of 13 without requesting parental consent.

10. Changes to our Privacy Policy

We keep our Privacy Policy under regular review, and we will place any updates on our website.